RESPONSIBLE GAMING POLICY

1. 18+ Age Restriction

Crashkali is strictly for users aged 18 and above. We enforce stringent age verification measures to prevent underage gambling. Access to our platform is restricted for anyone below the legal gambling age.

2. Promoting Responsible Gambling

We provide various tools to help users manage their gambling activities responsibly:

3.Self-Exclusion

For a few customers, gambling might become a serious problem. We offer a self-exclusion option that can be easily implemented by a customer's request.

To self-exclude from accessing our products, follow the steps below:

  1. Please contact us via email: [email protected] and give clear written instructions of the self-exclusion measure and the period of exclusion you would like implemented on your account. We offer the following period(s) of exclusion:
    • 14 days
    • 1 month
    • 3 months
    • 6 months
    • 1 year
    • 2 year
    • 5 year
    • Permanent exclusion
  2. Ensure that in your written request you have provided proof that the mobile number, which is a unique identifier for your account, is registered in your name by the mobile services operator. We retain the right to request any such due diligence documents for the purposes of ascertaining proof of account ownership.
  3. Where the above information and documentation has been received by us, then your account may be suspended within a period of 12 hours.
  4. Once you send a request for self-exclusion, we will endeavor to suspend your account as quickly as possible; however, any bets placed prior to the suspension of your account shall continue to be in place, and any winnings will be credited into your account as soon as the event is settled.
  5. Once self-excluded, you will not be allowed to register a new account. Where a new account belonging to a self-excluded customer is detected, it will be suspended and closed immediately. Any winning bets in the new account after the existing account is self-excluded shall be voided and shall be considered a Prohibited Act under our General Terms and Conditions.
  6. Crashkali reserves the right to exclude a customer for a longer period at our discretion. This may include instances where Crashkali is informed by legitimate sources or the requesting customer has cited addiction issues (e.g., regulators, other authorities, authorized professional organizations, authorized medical professionals, etc.) that may warrant an extension of a customer’s self-exclusion period.

4. Recognizing Gambling Addiction

Gambling should be seen as entertainment, not a way to make money or resolve financial difficulties. Be aware of signs of gambling addiction, such as:

If you or someone you know is experiencing these symptoms, we strongly encourage seeking professional help.

5. Support for Problem Gamblers

Crashkali partners with reputable organizations to provide help and support for gambling-related issues:

These organizations offer confidential advice, support, and counseling.

6. Tools and Resources for Responsible Gaming

We provide tools to help you maintain control over your gambling behavior:

7. Parental Controls

To safeguard minors, we encourage parents and guardians to use tools like Net Nanny or CyberPatrol to block access to gambling sites.

8. Crashkali Commitment

As a responsible operator, Crashkali is committed to upholding the highest ethical standards in gambling. We continuously strive to improve our platform and ensure a secure and safe environment for all our players.

If you have any concerns or need further assistance, please reach out to us at [email protected] or visit our Responsible Gaming Page.

Gamble responsibly and stay in control.